We realize the concern about how information provided online will be used. We are committed to protecting your privacy. When you make a purchase on SpeakaLanguage.com, you're asked to provide your name, shipping/billing address, phone number, email address and credit card information - all of the information necessary to fulfill your order.
Occasionally we may send you promotional emails about SpeakaLanguage.com products, services and specials/discounts that we hope will interest you. At any time you can choose to unsubscribe to these emails by simply clicking on the unsubscribe link at the bottom of the email. Your name will then be permanently removed from our email list.
Under no circumstances will SpeakaLanguage.com rent, sell or exchange your name of other personally-identifiable information to third-party companies for their marketing purposes.
All orders shipped to a street address in the Continental US will ship via UPS. UPS Ground shipments generally take 4-8 business days to receive. UPS 2nd Day Air packages will generally be delivered within 2-3 business days. All other US orders (PO Boxes, APO, FPO, HI, & AK) will ship with USPS Priority Mail.
Most orders placed Monday-Friday (excluding holidays) before 4:00pm EST will ship the same day. Rosetta Stone orders may take up to 2-3 business days to ship. We will contact you immediately via email if something is out of stock.
International shipments are shipped with US Postal Service (USPS) and generally take 7-14 days, but this time is not guaranteed.
Packages delivered in the USA never have any customs or import taxes.
Packages delivered outside the USA, however, may incur customs or import taxes.
We have no control over whether your country will charge customs or import taxes when the package reaches your country. We write on customs forms what is inside each package as well as the cost of your order. The person who receives the order is responsible for paying all costs associated with moving the package through their country's customs or import tax system, and we cannot make refunds to customers who do not receive shipments because they decline to pay these costs. We recommend that you contact your local customs or import office for further information on what these charges may be before you make an order.
Products may not be returned once opened. Downloadable products may not be returned once purchased. Unopened products may be returned according to the following guidelines.
If you are not completely satisfied with your product, you may return it within 14 days of the sales date. Return shipping is the responsibility of the purchaser. A 15% restocking fee will be applied to all returns. There is no restocking fee for a defective product returned in exchange for the exact same product.
Merchandise which meets the Return guidelines above, may be returned. Before returning anything, you must obtain a Return Merchandise Authorization ("RMA"), provided only by contacting one of our customer care representatives either via email or phone.
Any returns mailed to us without a pre-approved RMA may be refused without notice, automatically returned and a handling fee assessed. An RMA is valid for 10 days from the date given.
You will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure the return package, you will be responsible for any loss or damage of the return. Upon our acceptance of the merchandise in like new condition in conformity with this policy, the purchase price minus shipping and the 15% restocking fee will be credited to your credit card. Allow 14 days from when we accept your return for the processing of your credit.
At SpeakaLanguage.com, the safety and security of your online transaction is our top priority. As you place your order, the information is encrypted on our secure Apache web server to ensure your privacy. Our check-out pages use 128 bit SSL to encrypt your personal data for transmission over the Internet. No credit card information is ever sent via email, and no credit card numbers are stored on our server.
100% Safe Shopping Guarantee
We're so certain that our online order systems are secure we'll even back it up with a Security Promise. If anyone uses your credit card to make a fraudulent purchase through our secure server, and your bank holds you liable, we'll cover up to $50 of your liability. All we require is:
- The fraud must have occurred through no fault of your own, and the products must be shipped within the U.S.
- You report the fraud to your bank in accordance with your cardholder rules and procedures, and to the proper law enforcement officials, and
- Your bank must provide verification that you are being held liable for the fraud.
At SpeakaLanguage.com we pride ourselves on finding quality products that will help you effectively learn a new language. Many of our language courses are award winning courses. Please be assured that when you purchase from us, you are purchasing quality products that will aid you in your goal to learn a new language.